塞班岛五星级豪华酒店大型招聘（新职位）
雇主简介：雇主是一家港交所主板上市的公司，专注于发展国际水准的高端休闲娱乐产业，业务涵盖综合娱乐、休闲设施、度假村的开发及运营。雇主目前正在距中国最近的美国领土—北马里亚纳联邦塞班岛开发超豪华综合娱乐场度假村，将投资和引入不低于总计七十一亿美元，在当地投资发展酒店、娱乐场、餐饮等度假娱乐设施。该项目第一期包含拥有三百五十间豪华客房的酒店，十五间顶级尊贵独立别墅，以及设有三百张豪华赌桌的国际级娱乐场和其它应有尽有的高端餐饮及娱乐设施。第二期项目综合休闲娱乐度假村计划兴建包括：二十间六星级主题酒店以及十一间国际级豪华娱乐场；长达一公里的免税购物大道将引进世界顶级时尚品牌；世界上最大的水上乐园。
新增岗位名称：管家服务经理和管家服务助理总监；
招聘人数： 每个岗位招聘5人；
工作职责： 详情请见职位附表。
教育程度：本科学士学位或同等工作经验；
性别年龄：性别不限，年龄25至45周岁；
工作经验：要求有丰富的管家经验，如果没有也可以考虑有丰富酒店运营/客户服务/VIP服务经验的人报名；
语言能力：普通话或广东话标准且流利，能够用英文流利沟通（掌握其它亚洲语种者优先）；
其它要求：
月 薪：管家服务经理底薪4,500—5,400美元/月（视能力、经验而定）
管家服务助理总监底薪6,000—7,920美元/月（视能力、经验而定）；
工作时间：平均每周工作40小时，加班以1.5倍工资计算（具体时间安排视岗位要求）；
住 宿：雇主免费提供住宿，水电在额度内全免；
膳 食：雇主免费提供工作餐 ；
交 通：雇主免费提供上下班班车；
保 险：雇主提供完善的保险包括医疗，牙病，人身保险和医疗基金等；
国际机票：雇主免费提供往返机票；
假 期： 共计40天左右其中包括公共假期10天，带薪年假12天，病假6天，婚假5天，丧假3天等；
其它福利： 设有员工专属餐厅，员工停车位；给予员工特有折扣，员工协助项目以及安排员工活动和晚会等。
合同期限：首次1年，期满后雇主欢迎多年续约（需在当地续签签证）；
准证类型：CW签证（美属地区性工作签证）。
报名截止日期：2016年12月26日；
报名所需材料：英文简历（自己设计的简历）、护照、学历证明、全身的生活照片；
面试方式： 视频面试；
面试日期： 12月27日（暂定）；
面试地点： 沈阳；
离境日期： 按雇主要求安排；
项目收费： 12,000元人民币。
关于塞班岛:
塞班岛是最接近中国的美国领土，从中国出发仅需4至5小时的飞行时间。塞班岛是马里亚纳群岛(联邦)的主要岛屿，塞班岛及邻岛靠近亚洲 ，属太平洋边缘地带。塞班岛属于亚热带海洋性气候，温暖而潮湿年平均温度在摄氏 27 度左右，是旅游度假的天堂。塞班岛的海滩从西一直延伸到南，东部海岸多石且凹凸不平，北部海岸则是陡峭的悬崖。这个岛屿长 23公里，宽约8公里，总面积185平方公里，其中原住居民6万人，包括美国人和当地土著人，其他均为外来工作者和投资人。塞班岛穿着舒适的短袖衫及短裤、便鞋及凉鞋即可，夜间加件薄外套。遮阳帽、太阳眼镜及防晒用品为必备物。
学习与提升：
管家服务经理
Position:
Manager – Butler Services
Department:
Hotel Operations
Reports to:
Assistant Director – Butler Services
Section:
VIP Client Services
Job Overview
Manager – Butler Services is responsible to direct, control and coordinate all day to day Butler operations to provide personalize, efficient, prompt, proactive and courteous services, thereby ensuring guest satisfaction objectives.
Duties & Responsibilities
•Ensure that all Butler Service standards are consistently met or exceeded
•Ensure Butlers are selected, trained, evaluated, and rewarded in compliance with existing employee management systems
•Handle VIP guests from all over the world, mainly from Asia regions (China, Japan & Korea, etc.)
•Contribute to the morale and team spirit of the hotel by maintaining effective relationships with hotel colleagues
•Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
•Liaise with other key departments across the hotel and delegate tasks as required to ensure the entire team meet operational requirements.
•Identify areas to improve communication and the smooth flow of information between
departments
•Manage, coach and develop all team members within the department to ensure competence, performance and succession objectives are met
•Manage departmental and individual absenteeism and turnover levels to meet targets
•Ensure guest history records and general guest information have been identified and accurately recorded in the system
•Ensure that sufficient staffing is present to meet the daily business demands
•Maintain excellent communication with all supporting departments
•Through leadership and supervision encourage behaviors that promote health and safety responsibility, accountability and awareness
•Resolve guest complaints effectively and upkeep property safety and security
•Adhere to all Company policies and procedures
•Handle accidents, injuries, unsafe work conditions and/or security issues
•Perform other related duties as assigned
管家服务助理总监
Director – Butler Services
Butler Services
Assistant Director – Butler Services is responsible to assist the Director – VIP Client Services to oversee the day to day and long term operations of VIP Client Services
•To ensure the service team is managed efficiently according to the established concept statement and adhere to Hotel’s policy and procedure
•To ensure the level of service standards and cleanliness of the property, particularly the guest
rooms, meet the set standard of the company
•Ensure all policies and procedures are consistently applied to day to day operation
•Responsible to recruit
•To assist with the preparation of the annual VIP Client Services plan
•Ensure divisional objective fully concurring with the business objectives of the hotel and needs of employees
•To assist with the preparation and regular update of the VIP Client Services budget, in close
cooperation with the management ensuring targets are met and costs are effectively controlled
•Assist in develop and maintain written policy and procedures for VIP Client Services and activities with other related units
•To ensure employees have a complete understanding and comply with the rules and regulations
•Ensure employees adhere to all security procedures and practices and follow grooming standards
•Ensure employees have a complete understanding of rules regulations, and that behavior complies
•To effectively communicate guiding principles and core values to all level of employees
•Oversee department administration and paperwork
•Coordinate and monitor the preparation of department operating expenses
•Create departmental training plans and write operating procedures for VIP Client Services
•Supervise, direct and lead the team to achieve department goals
•Conduct daily briefings and disseminate Company information to the team
•Hire, train, supervise, and manage VIP Client Services employees
•Adhere to all Company policies and procedure